Terms of Service

By accessing or using ZZZeroFans, you agree to these Terms of Service. Please read them carefully before placing an order or using our website.

1. About Us

ZZZeroFans is an independent fan-operated store focused on Zenless Zone Zero merchandise. We are not affiliated with, endorsed by, or sponsored by HoYoverse or miHoYo. All trademarks, character rights, and related intellectual property belong to their respective owners.

2. Products

We offer both official merchandise and fan-made products. Product descriptions, labels, and availability may vary by item. We make reasonable efforts to describe products accurately, but minor differences in color, packaging, or presentation may occur.

3. Pricing

All prices are listed in USD unless otherwise stated. We reserve the right to update prices, product information, or availability at any time without prior notice.

4. Orders

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse, cancel, or limit any order in cases including suspected fraud, payment issues, or pricing errors.

5. Order Cancellations

Orders may be cancelled within 24 hours of placement. After 24 hours, cancellation is not guaranteed, especially if the order has already entered processing, packing, or shipment.

6. Shipping

We offer free worldwide shipping on orders over $30. Orders below $30 will have shipping fees calculated at checkout. Delivery times are estimates only and may be affected by customs, local couriers, weather, or other circumstances outside our control.

7. Pre-order Items

Some products may be sold as pre-orders. Estimated arrival or shipping timing will be shown on the product page whenever available. If an order contains both in-stock and pre-order items, shipping arrangements will be handled according to the product page instructions where applicable.

8. Blind Box and Random Items

Certain products may be sold in blind box or random assortment formats. Unless otherwise stated on the product page, specific designs, characters, or variants cannot be guaranteed. Opened blind box items are non-returnable unless they arrive damaged or incorrect.

9. Returns and Refunds

Please review our Return Policy for full details regarding return eligibility, refunds, damaged items, and non-returnable items.

10. Intellectual Property

All original website content, including our store branding, text, graphics, and layout, is the property of ZZZeroFans unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ZZZeroFans shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

12. Updates to These Terms

We may update these Terms of Service from time to time. Continued use of the website after any changes are posted constitutes acceptance of the revised terms.